Eric F. Olsen

Senior Software Engineer and Devops Enthusiast

Experiences

20192016

Senior Software Engineer / Team Lead

Briostack Lehi, UT
  • Design and implement processes and procedures to migrate data from various source systems to Briostack software
  • Architect and develop tools to automate the ETL process of migrating data from competitors’ software to Briostack software
  • Increased customer data migration efficiency tenfold from one customer per week to multiple customers per day
  • Train support and developers on their role in the aforementioned processes
  • Collaborate with executives and department heads regarding data migration
20112016

Principal Technical Support Engineer

Symantec Lindon, UT
  • Collaborate with managers and developers to improve product
  • Provide product and troubleshooting method trainings
  • Train engineers in common issues and mentor employees
  • Document known issues, best practices, and troubleshooting procedures
  • Provide high- and low-level support for enterprise customers
  • Last line of support, I fix the problems nobody else can
  • Generate script-based solutions for finding and resolving problems
  • Manage many support cases and bug tickets simultaneously
  • Work with many high-profile, high-visibility customers
20062011

Support Engineer II / Senior Technical Support Engineer

Altiris / Symantec Lindon, UT
  • Support Enterprise customers of Altiris Deployment Server
  • Troubleshoot complex problems with unique solutions
  • Created a script to assist colleagues in diagnosing common issues
  • Created VBscript and AutoIt utilities to facilitate troubleshooting
  • Document known issues, best practices, and good troubleshooting procedures
  • Manage many open support cases at any given time
20062006

Support Engineer I

Altiris Lindon, UT
  • Support Enterprise customers of Altiris Deployment Server and Notification Server
  • Maintain good relations with all Altiris customers