Eric F. Olsen
Software Engineer and Devops HobbyistExperiences
20222019
Software Engineer
Micro Focus Provo, UT- Recreated agent installer reducing install time from 25 minutes to 4 minutes, improving the upgrade path from requiring a full uninstall/reinstall to allowing a direct upgrade, and modernizing the look and feel
- Improved agent installer replacing Microsoft SQL Server database backend with PostgreSQL contributing to the reduced installation time and simplifying installation and uninstallation process
- Added features to, and improved stability of, new agent installer
- Created Java test cases for backend software
- Maintained GitHub repository and Jenkins build job
20192016
Senior Software Engineer
Briostack Lehi, UT- Designed and implemented processes and procedures to migrate data from various source systems to Briostack software
- Architected and developed tools to automate the Export, Transform, Load process of migrating data from competitors’ software to Briostack software
- Increased customer data migration efficiency tenfold from one customer per week to multiple customers per day
- Trained support and developers on their role in the aforementioned processes
- Collaborated with executives and department heads regarding data migration
20162011
Principal Technical Support Engineer
Symantec Lindon, UT- Collaborated with managers and developers to improve product
- Provided product and troubleshooting method trainings
- Trained engineers in common issues and mentored employees
- Documented known issues, best practices, and troubleshooting procedures
- Provided high- and low-level support for enterprise customers
- Last line of support, I fixed the problems nobody else could
- Generated script-based solutions for finding and resolving problems
- Managed many support cases and bug tickets simultaneously
- Worked with many high-profile, high-visibility customers
20112006
Support Engineer II / Senior Technical Support Engineer
Altiris / Symantec Lindon, UT- Supported Enterprise customers of Altiris Deployment Server
- Troubleshot complex problems with unique solutions
- Created a script to assist colleagues in diagnosing common issues
- Created VBscript and AutoIt utilities to facilitate troubleshooting
- Documented known issues, best practices, and good troubleshooting procedures
- Managed many open support cases at any given time
20062006
Support Engineer I
Altiris Lindon, UT- Supported Enterprise customers of Altiris Deployment Server and Notification Server
- Maintained good relations with all Altiris customers