Eric F. Olsen
Senior Software Engineer and Devops EnthusiastExperiences
20192016
Senior Software Engineer / Team Lead
Briostack Lehi, UT- Design and implement processes and procedures to migrate data from various source systems to Briostack software
- Architect and develop tools to automate the ETL process of migrating data from competitors’ software to Briostack software
- Increased customer data migration efficiency tenfold from one customer per week to multiple customers per day
- Train support and developers on their role in the aforementioned processes
- Collaborate with executives and department heads regarding data migration
20112016
Principal Technical Support Engineer
Symantec Lindon, UT- Collaborate with managers and developers to improve product
- Provide product and troubleshooting method trainings
- Train engineers in common issues and mentor employees
- Document known issues, best practices, and troubleshooting procedures
- Provide high- and low-level support for enterprise customers
- Last line of support, I fix the problems nobody else can
- Generate script-based solutions for finding and resolving problems
- Manage many support cases and bug tickets simultaneously
- Work with many high-profile, high-visibility customers
20062011
Support Engineer II / Senior Technical Support Engineer
Altiris / Symantec Lindon, UT- Support Enterprise customers of Altiris Deployment Server
- Troubleshoot complex problems with unique solutions
- Created a script to assist colleagues in diagnosing common issues
- Created VBscript and AutoIt utilities to facilitate troubleshooting
- Document known issues, best practices, and good troubleshooting procedures
- Manage many open support cases at any given time
20062006
Support Engineer I
Altiris Lindon, UT- Support Enterprise customers of Altiris Deployment Server and Notification Server
- Maintain good relations with all Altiris customers